Refund policy

Last updated: October 9, 2026

We want you to love your Faceoff Ski mask. If you don't, here is how we make it right.

30-day money-back guarantee

You can return your order for a refund within 30 days of delivery, for any reason. If it doesn't make you laugh, send it back.

If you live in the UK or the EU, you also have a legal right to cancel your order within 14 days after you receive it, without giving a reason. Our 30-day guarantee is on top of this right and never reduces it. To cancel, send us a clear statement through our Contact page, for example: I want to cancel order #1234.

How to start a return

  1. Contact us through the Contact page with your order number and tell us which item you want to return.
  2. We will reply within 2 business days with instructions and the return address. Please do not send anything back before we reply, because the return address may differ from the sender address on your parcel.
  3. Pack the item securely and send it with a tracked service. Keep your proof of postage.

Condition of returned items

Please return the item unwashed and undamaged so we can resell it. You may try it on and check the fit, but if an item comes back used beyond that, we may reduce your refund to reflect the loss in value, where the law allows.

Return shipping costs

Unless your item is faulty, damaged or not what you ordered, you pay the cost of sending it back. For low-value orders we may refund you without asking you to send the item back, and we will tell you if this applies.

Faulty, damaged or wrong items

If your item arrives faulty, damaged or different from what you ordered, contact us within 30 days of delivery with your order number and clear photos. We will send a replacement or refund you in full, including the original shipping, and we cover the return cost if we ask for the item back. This does not limit your statutory rights under consumer law.

Late or lost orders

If your tracking shows no delivery after the estimated delivery window plus 5 business days, contact us. We will investigate with the carrier and either re-send your order or refund you.

Cancelling before dispatch

You can cancel an order for a full refund until it has been dispatched. Contact us as soon as possible with your order number.

Exchanges

If you want a different design or pack, tell us in your request and we will help. Often the quickest way is to return the original item and place a new order.

Refunds

Once we receive and check your return (or approve a refund without return), we refund the purchase price to your original payment method within 14 days. Your bank or card provider may take a few more days to show the money. Discounts are refunded in the amount you actually paid.

Contact

Use the Contact page on our website.